Research

Below are details of the latest research that is being conducted by agiLab

Systematic Review examining differences between work-email and work-instant messaging\chat

There are a number of differences in design and use between work-email and work-instant messaging (aka channel-based messaging or chat) including the use of emojis, formality, and speed of response. This review will seek to categorise these differences and how they impact the perceptions of message recipients. Project lead: Marc Fullman

‘Flim-flam and padding’: Why people perpetrate uncivil email exchanges

A 3-part project with a large UK organisation has now come to a close. Using online surveys and in-depth interviews, we found that when people are (i) resource depleted – e.g. tired, busy, overloaded, lack of skills, knowledge and/or (ii) egoistic – e.g. believe their own work and standards are more important and should take priority, they are more likely to engage in uncivil exchanges. Project Lead: Emma Russell

Well-being and co-working hubs

In this ESRC-funded project (Digit Innovation Fund) we are researching why people are attracted to working in rural cowork hubs, what makes them stay, what makes them leave, and how membership of hubs impacts the local community, local economies and people’s well-being. The research is qualitative, involving interviews and discussion groups with cowork users and managers. Project Lead: Gary Bosworth; Co-I: Emma Russell and others

Virtual teamwork and well-being

Working in the international commercial sector, a funded two-stage project is underway. In stage 1, research partners in Spain have now completed interviews to understand more about the impact of virtual teamwork on well-being and performance. Stage 2 will begin around September and will involve daily surveys to capture how day-to-day teamwork impacts well-being, using themes emerging from stage 1. Project Leads: Petros Chamakiotis and Almudena Canibano; Co-I: Emma Russell

Working well from home: a best practice toolkit for business

This project has just been awarded HEIF funding. Working with project leaders in Psychology, this project involves local small-businesses. The aim is to understand concerns about how to make home working ‘work’ post Covid, and suggest a best-practice toolkit (and source of resources) to help small businesses manage this transition. Project Leads: Fran Meeten & Faith Orchard; Co-I’s: Emma Russell & Laura Chapman

agiLab project: Leading an agile workforce in the NHS

Sponsored by the NHS Leadership Academy, this research project aims to understand the different leadership needs of agile workers, and how to equip tomorrow’s leaders to manage an agile workforce. This is a qualitative study that will involve interviewing participants across different groups within the NHS. The intention is to use findings to feed into leadership training programmes within the NHS. Project Lead: Emma Russell; Co-I: Zahira Jaser

The agency delusion: A diary study examining why people employ or abandon control on their digital communication

In the first part of this multi-part project we found that workers employ different strategies in order to control the ‘always on’ nature of digital communication. The next phase of the study investigates factors that support workers to employ or abandon those strategies of control and how that may impact well-being and work-related outcomes. Project Lead: Deepali D’mello